863712Submission of a Complaint on Safety and Health Issues at Work

c4235375-9552-4d88-9bff-9b2837c70959 863712 Καταγγελία για Θέματα Ασφάλειας και Υγείας στην Εργασία

At a glance

Points of service

Safety & health at work inspection departments (TEAYE), Service line 1555, LABOUR INSPECTION

Digital provision points

Number of required documents

1

Fees

Provided without cost

Estimated Time

7 days

Description

The procedure concerns the submission of a complaint from workers, workers or workers associations or third parties to the non-implementation of legislation on safety and health issues at work.

Basic information

Competent body

LABOUR INSPECTION

Service / organizational unit of a authority entity

Service line 1555

Provided to

Workers, Legal Entities, Associations of persons, Unions (provided to)

Notes

The complaint may be signed or anonymous and may be submitted to the Labour Inspectorate by any appropriate means e.g. physical presence at a local Department, written complaint, by telephone through the local Occupational Safety and Health Inspection Departments or the 1555 hotline and through the digital portal of the Labour Inspectorate hli.gov.gr, either by registered users or without registration etc. The complaint, in any case, must be clear and specific e.g. which workplace/branch is concerned, clearly identified as to the lack of safety and health measures, in order to effectively investigate the issues complained about.

The instructions for submitting a complaint digitally through the digital portal hli.gov.gr are provided via the following links: https://www.hli.gov.gr/odigies-ilektronikon-ypiresion/asfaleia-kai-ygeia-ilektronikes-ypiresies/eponymi-katangelia-2/

https://www.hli.gov.gr/odigies-ilektronikon-ypiresion/asfaleia-kai-ygeia-ilektronikes-ypiresies/anonymi-katangelia-2/

Last update

12/03/2025

Application

Application Type

Report / Complain

Submission by:

Presented by the applicant (email), Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

Submitted by:

Legal entities, Persons

Title

Complaint on Safety and Health Issues at Work.

Relevant link

Link

Notes:

The complaint and the request for an audit on safety and health at work measures may be signed or anonymous.

What you will need

Means of authentication, identification and signature

Identification document, Identification with TAXISnet codes

1 1 Complaint on Safety and Health Issues at Work. ... Report / Complaint

Complaint on Safety and Health Issues at Work.

Relevant link: Link

Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

Submitted by: Persons

Notes: The complaint may be signed or anonymous.

No

Print

Requirements

1 Labour The complainant must clearly describe the undertaking and the specific location involved in the complaint, as well as the object of the infringement of the provisions on safety and health at work, in order to enable the complainants to be investigated.
No No
2 Possession of passwords to enter software For the submission of a complaint through the digital portal of the Labour Inspectorate by registered users, the possession of taxisnet codes is required for the identification and registration of the user in the electronic platform of the Labour Inspectorate (in the digital portal hli.gov.gr) and then codes to enter it. Link Through the digital portal hli.gov.gr one can submit a complaint, signed or anonymously, even without being a registered user. Link

Link Link

No No

Output & Results

Output

Launch another procedure

Steps

1 Infringement of Labour Law provisions on the Safety and Health of Workers

Description In case of a violation of the provisions of labour legislation concerning the safety & health of workers in a workplace, an Employee or Workers Organisation has the right to file a complaint.

No
2 Submission of an anonymous digital complaint

Responsible for Implementation Competent body

Μethod of Implementation Software action

Description The complainant has the right to submit an Anonymous Complaint online through the digital portal of the Labour Inspectorate hli.gov.gr Link

Notes For the submission of the complaint, it is necessary to fill in accurately the details of the business to which the complaint relates (VAT number, company name, address, place of inspection), as well as the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Occupational Safety & Health Inspection Department. In the case of an anonymous complaint, the complainant cannot, at a later stage, request to be informed about the investigation of the complainants (outcome of the inspection, sanctions, etc.), as it is not possible to establish a reasonable or legitimate interest under conditions of anonymity. In order to submit a complaint, it is necessary to fill in accurately the details of the undertaking to which the complaint relates (VAT number, company name, address, place of inspection) and the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Occupational Safety & Health Inspection Department.

Yes
3 Submission of a signed digital complaint

Responsible for Implementation Competent body

Μethod of Implementation Software action

Description The complainant has the possibility to submit an anonymous complaint digitally, if he/she registers and creates an "Account", as an employee, on the platform of the electronic services offered through the digital portal of the Labour Inspectorate: hli.gov.gr Link Link

Notes For the submission of the complaint, it is necessary to fill in accurately the details of the business to which the complaint relates (VAT number, company name, address, place of inspection), as well as the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Department of Labour Safety & Health Inspection.

Yes
4 Telephone Complaint via the 1555 line

Responsible for Implementation Competent Employee

Μethod of Implementation Manual Action

Description The complainant may use the 1555 telephone line, where he/she will submit his/her complaint. His/her complaint will be forwarded to the relevant Department of Labour Safety & Health Inspection.

Notes If the complainant wishes to be informed of the results of the investigation of the complaint, he should contact the relevant local Health and Safety Inspectorate at Work. For the submission of the complaint, it is necessary to complete, accurately, the information of the complaint company (VAT, Name, Address, Place of Control) and the subject matter of the complaint. The complaint will be registered and automatically launched at the relevant Department of Labour Safety & Health Inspection.

Yes
5 Submission of a complaint to the competent Department of Labour Safety & Health Inspection

Responsible for Implementation Competent Department

Μethod of Implementation Manual Action

Description The complainant may submit the complaint directly to the competent local Department of Labour Safety & Health Inspection in any way (natural presence, e-mail, telephone) signed or anonymously.

Notes To submit the complaint, it is necessary to complete, accurately, the details of the complaint (VAT, Name, Address, Place of Control) and the subject matter of the complaint. The complaint will be registered and automatically launched at the relevant Department of Labour Safety & Health Inspection.

Yes
6 Charge to Competent Officer, Safety and Health Inspector

Responsible for Implementation Responsible Head of Department

Μethod of Implementation Software action

Description The Head of the Personnel, by local authority, of the Department of Labour Safety & Health Inspection charges the investigation of the complaint, which has been registered in the internal protocol and document management system, to a competent Executive, Safety & Health Inspector.

No
7 Investigation of Complaint

Responsible for Implementation Competent Employee

Μethod of Implementation Inspection

Description The competent Inspector for Safety and Health shall investigate in every appropriate manner (Control, Search and Control of Archives and Documents, Collection of Information and Other Data), the complaints.

Notes It is clear that, depending on the seriousness of the alleged deficiencies in safety and health measures, the level of priority investigation of the complaint may vary.

No
8 Recommendations to the undertaking with a deadline for implementation

Responsible for Implementation Competent Employee

Μethod of Implementation Manual Action

Description Investigation of the complaint may result in the performance, by means of a control letter, of suggestions to the undertaking with a deadline for implementation; The procedure may continue with a new inspection or re-inspection, where the employers compliance or non-compliance with the recommendations is established.

Yes
9 Imposition of Administrative and/or Criminal Sanctions

Responsible for Implementation Responsible Head of Department

Μethod of Implementation Software action

Description The investigation of the complaint, following an audit, may result in administrative and/or criminal penalties in cases confirmed by the complainants, at the discretion of inspectors, and taking into account various parameters such as seriousness of the violation, immediacy of the risk, extent of the risk.

Yes
10 Filing of the complaint

Responsible for Implementation Responsible Head of Department

Μethod of Implementation Software action

Description The investigation of the complaint may result in the archiving of the complaint where the complaints are not documented or confirmed, in the event of vagueness or lack of competence.

Yes
11 Completion of investigation of the complaint

Responsible for Implementation Competent Employee

Μethod of Implementation Software action

Description Following the investigation of the complaint, after the actions required, e.g. inspection, re-inspection, imposition of sanctions, etc., the competent official places the digital file of the case in the file (and if there are also documents in physical form, they are placed in the Offices file).

No

Other information

Alternative titles

Complaint on safety and health issues.

Official title

Submission of a Complaint on Safety and Health Issues at Work

Languages supported

Greek, English

Legislation

Law 4808/2021 (Government Gazette 101/Α) Articles 103, παρ. στ

Description Responsibilities.

Legal references Link